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Covid-19 updates for test takers

At the British Council, the health and safety of our staff, customers and the communities in which we operate is our top priority. Thank you for working with us as we follow the advice of the health authorities and government in our response to the spread of Covid-19 in Vietnam.

Following the social distancing extension order by the Vietnamese government on 15 April 2020, seeking to protect public health and safety from the Covid-19 pandemic, the British Council in Vietnam has suspended all exams, including IELTS, until 22 April 2020. Please click below for more details of these. 

For general information on Covid-19 in respect to studying in the UK and UK qualifications please see here.

For more information or assistance, please contact our customer services team at exams.hanoi@britishcouncil.org.vn or exams.hcmc@britishcouncil.org.vn, or call our free hotline at 1800 1299.

The current situation for IELTS is that tests before 22 April 2020 are cancelled.   

Re-scheduling and refunds

IELTS Test takers whose tests have been cancelled until 22 April 2020 can now choose to either;

  • re-schedule their test date by up to three months; or
  • take a full refund

Affected test takers will be contacted for further instruction of re-scheduling and refund details by British Council.

We have made the following exceptions for test takers who can request to re-schedule their test date or take a full refund (without administration fee deduction) 

  • are currently in a country or place that would face quarantine on arrival in Vietnam, and are therefore are unable to travel to Vietnam for the test
  • are under 14-day compulsory quarantine order, 14-day medical surveillance or other self-quarantine order, as required by the Vietnam government
  • have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

If any of the above apply to you, please make a request by completing the 'Test date rescheduling and refund' form.

On the form, select ‘Other’ and indicate ‘Covid-19’ in the ‘Grounds for Application’ section. E-mail the form to exams.hanoi@britishcouncil.org.vn or exams.hcmc@britishcouncil.org.vn. We will send a confirmation within five working days.

Note: The final date to defer your test, withdraw your application or apply for grading was Friday 24 April 2020. Requests made from now up to 1 May 2020 will be considered only on a case by case basis. After 1 May 2020 the session system will be closed and no further amendments can be made.

Cambridge International announced on 23 March that all May/June 2020 exams are cancelled globally. This includes Cambridge IGCSE, Cambridge O Level, Cambridge International AS & A Level, Cambridge AICE Diploma and Cambridge Pre-U. Cambridge UK GCSE and A level qualifications are also cancelled.

https://help.cambridgeinternational.org/hc/en-gb/articles/360006532458-Novel-coronavirus-Information-for-schools-about-the-COVID-19-coronavirus-outbreak

Re-scheduling and refunds

The British Council is currently awaiting further information on how the cancellations will affect international candidates, including alternative methods of assessment, deferral of exams to later sessions and issuing of credit notes or refunds.

The list below shows the status of our professional and other exams. Test takers should read the test taker special measures (see the expandable section below) and be fully prepared to comply. 

Please do not attend your exam if:

  • you are under a 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Vietnam government
  • you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

Re-scheduling and refunds

If your exam is cancelled or you are unable to attend your exam, please contact your exam board directly, so that they can manage any refunds or re-scheduling with you.

Exam board / type Scheduled dates Current status
ACCA 01-05 June 2020 To be confirmed
CFA June 2020 Cancelled
IFoA (Actuaries) April 2020 Cancelled
CIE May-June 2020 Cancelled
BPP May 2020 Cancelled
NABIM May 2020 Cancelled
NEBOSH June 2020 Cancelled
Heriot Watt June 2020 Cancelled
ICAEW June-July 2020 Cancelled
CIPS (HCMC) May 2020 Cancelled
Uni. Of London April to June 2020 Cancelled
Arden University (Hanoi) April 2020 Cancelled
Open Uni. April 2020 Cancelled
Deakin June 2020 Cancelled
IOM3 (HCMC) June 2020 Cancelled
Charles Sturt Uni. (HCMC) June 2020 Cancelled
Uni. Of New England June 2020 Cancelled

Self-declaration form:

All test takers must sign a declaration form at the entrance of the exams area on test day to declare that they are eligible to attend the test session.

Please do not attend your test if: 

  • you are under a 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Vietnam Government 
  • you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

Under 18s

Test takers under 18 years of age are strongly recommended to be accompanied by an adult until the necessary checks at the entrance of the test venue have been completed. If you are then excluded from the test, you and your accompanying adult must leave immediately. If you have not been given permission to leave the test venue unaccompanied, you will be escorted to a holding area until an adult comes to pick you up. Our staff will follow the British Council child protection policy and procedures when they proceed with this arrangement.

On test day: 

  • We advise you to report an additional 30 minutes prior to the previously specified arrival time of the test  
  • We are implementing temperature screening in the test venue before test takers enter the exams area. Test takers with symptoms of fever will not be able to take the test
  • Please follow basic hygiene practices such as using hand-sanitiser provided on test day and regularly washing your hands
  • Please maintain a one metre distance from other test takers or staff wherever possible
  • You are welcome to/should bring with you, a face mask that covers your mouth and nose. You may be requested to remove this for identification or other purposes. 
  • For speaking tests staff and examiners may/will also wear a face mask. Neither the test taker nor the examiner can insist that the other remove or put on a mask for the purpose of the interview
  • All test venues will be thoroughly cleaned prior to the start of the test. For computer delivered tests, equipment will be cleaned between sessions
  • You will be asked to take any stationery you use at the venue away with you except scratch paper, notes or workings sheets.

After your test:

If you are diagnosed with Covid-19 within 14 days after you take your test, please report this to your test centre by email. This will help ensure we can communicate with other test takers and follow local health authority and government advice.