This section contains information on:
• privacy, cookies, data protection and freedom of information
• terms on the use of all British Council websites, accessibility and information on how to make a complaint
• details on the policies that the British Council abides by
• Hong Kong provisions.
This information is updated from time to time. This content was last updated on 24 January 2020.
We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.
You can read our full policy on privacy in English.
Find out about how we protect your information and how you can request access to this information we hold about you.
You can read our full policy on data protection in English.
Freedom of Information
The British Council prides itself on seeking new and open ways of engaging with the worldwide community. In order to build integrity and trust, it is important that we set an example by opening up more of our organisation to the world.
You can read our full policy on freedom of information in English.
The British Council has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find details on how to make a complaint.
The British Council has terms and conditions on the use of this site and links to and from this site.
You can read our full terms and conditions in English.
Make a Complaint
We value your opinion. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of your satisfaction or dissatisfaction regarding the service you have experienced when contacting us or using any of our products or services. We would also like to hear if a particular member of staff has provided you with exceptional service.
You can read our full policy on making a complaint in English.
As a cultural relations organisation, the British Council has policies that it abides by:
Child Protection Policy
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989.
You can read our full policy on child protection in English.
The British Council is committed to meeting UK and international standards for managing our environmental impact. We recognise the impact of our business operations and activities on the environment. We also recognise the threat of climate change to prosperity, social justice and quality of life. We are therefore committed to managing and minimising our environmental impact.
You can read our full environmental policy in English.
Equality, Diversity & Inclusion
The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. Our work involves developing relationships with people from a wide range of backgrounds and cultures. Working effectively with diversity and promoting equality of opportunity is therefore an essential part of our work.
You can read our full policy in English to find out how we build equality, diversity and inclusion into our programmes and projects and who you can contact for more information.